Frequently Asked Questions

Shopping, Shipping and Tax

Do you ship internationally?

Yes, we will arrange shipping and delivery worldwide. Depending on your desired delivery address, additional shipping charges may apply. Please contact us for any special delivery requests.

International purchases and Tax.

International clients can take advantage of our export license to make VAT (15%) free purchases.

What payment methods do you accept?

Visa debit and credit cards
Mastercard and Maestro
Bank transfer (local or international)
We do not accept cash payments.

Ring sizing

How do I find my ring size?

We highly recommend you visit our boutique to have your ring size measured. You can also measure the inner diameter of a ring that fits you well.

Alternatively you can visit any jeweler in your local area, all of whom should be happy to measure your ring size.

If the ring is for a surprise gift or proposal, the best method is to measure a ring that fits the person. If this is not possible we can make the ring to the average finger size and resize it to fit perfectly after the special occasion.

What if I need my ring resized?

We do ring resizing and we will happily resize any Platandia ring free of charge.
Certain ring designs are not possible to resize unless it is a very minor adjustment, for example eternity rings with diamonds around the full circumference of the ring. Large size changes for these sorts of designs could require the ring to be remade.

Should you have any other questions not answered in this section, please do not hesitate to contact us.

One of our Dedicated Client Services expert looks forward to providing you with the ultimate personalized experience.

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